Política de Privacidad
General Data Protection Regulation (GDPR) compliance statement and privacy terms for Electro & Más customers and website users.
Personal data collected by Electro & Más is processed for the following specific purposes:
- Managing budget requests, electrical installation inquiries from our expert electricians, and smart home (Loxone) technical consultation submitted via website forms or WhatsApp.
- Providing customer support, service scheduling, and post-installation technical assistance in Bilbao, surrounding areas, and throughout the Basque Country.
- Processing official electrical compliance certificates and regulatory documentation.
The processing of your personal data is legitimized under the following legal bases:
- Consent: Express consent granted when submitting technical inquiries or budget requests through our communication channels.
- Contractual Fulfillment: The execution of pre-contractual measures or contractual obligations for electrical installation and specialized installation services.
- Legal Obligation: Compliance with statutory legal obligations applicable to electrical safety and business regulations.
Personal data will be kept for as long as necessary to fulfill the requested service or answer submitted inquiries.
Once the primary purpose has ended, data will remain stored in a blocked state for statutory limitation periods required by law to handle potential legal administrative claims.
Your personal data will not be transferred, sold, or assigned to third parties, except under the following circumstances:
- When required by legal obligation or judicial mandate.
- When necessary for technical verification and official electrical compliance certification with competent regional energy authorities.
Under GDPR regulations, you hold full legal rights over your personal data:
You can exercise these rights at any time by sending a written request accompanied by valid identity proof to:
7. Right to File Claims with Supervisory Authority
If you consider that the processing of your personal data infringes protection regulations or your rights have not been satisfied, you have the right to lodge a claim with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD).